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REQUEST ORDER NUMBER
We understand that it's easy to lose track of an order number. If you need to retrieve your order number, please don't hesitate to use the form provided below. Submitting this request will help us quickly locate your order details and assist you further.
Please allow us 24 hours to process this request.
REQUEST ORDER STATUS
WHEN DID YOU PLACE YOUR ORDER?
PICK DATE AND PRESS SEARCH TO SEE EXPECTED ORDER DATE
ORDER CONFIRMATION
Didn't receive your order confirmation email? We're here to help! Before submitting a request to resend your order confirmation, please check your spam or junk mail folder to ensure the email hasn't been redirected there.
Allow us some time to process your request and resend the confirmation email. This may take a few hours depending on our current volume of inquiries.
UPDATE DELIVERY ADDRESS
Realized you’ve checked out with the wrong delivery address? No worries—we’ve got you covered!
You can easily update your delivery address by filling out the form below. Please ensure you make any changes as soon as possible, as we strive to process and ship orders quickly to maintain our express delivery commitment.
Simply enter the correct details in the fields provided, and we’ll take care of the rest. It’s important to update your address before your order’s shipping date to ensure a smooth delivery to your new location.
EXPEDITE MY ORDER
At New Gen Sports Group, every order is important to us. That's why we've streamlined our production to an on-demand setup, ensuring that all orders are processed and shipped express, without the need for additional expedited options.
This approach allows us to maintain efficiency and deliver your products as quickly as possible. We invite you to check the status of your order by visiting the "Order Status" tab above.
We understand the excitement and anticipation that comes with every order, and we're committed to delivering your products promptly. Should you have any concerns or need further assistance beyond your expected order date, our customer care team is readily available to support you
COMBINE MY SHIPMENTS
At New Gen Sports Group, we aim to offer a flexible and efficient delivery. If you have multiple orders and would like to combine them into a single shipment, we are more than happy to accommodate this request.
Upon processing your request to combine shipments, we will provide a refund for the shipping costs saved from the orders that were supposed to be combined.
Combining your shipments not only simplifies your delivery but also significantly reduces the environmental impact. We thank you for making this thoughtful decision, which supports our commitment to sustainability.
INQUIRE TRACKING LINK
To ensure the accuracy and relevance of our shipping updates, tracking links are only provided during the final stages of the delivery process.
We kindly request that you wait at least 10 days from the date of your order before requesting a tracking link. Please note that requests made prior to this timeframe may not be processed. Thank you for your understanding and patience.
Please note that a tracking link will be sent to your email once your order has been dispatched from our Florida distribution center. This typically occurs no sooner than 10 days after placing your order.